Donation Policy

Donations can be made toward a specific verified case, a verified fundraising campaign, or a published project. Every donation is recorded against the specific item you chose; funds are not pooled into an undesignated general account unless you have specifically chosen to give to the foundation's general humanitarian fund where that option is offered.

Card and online payments are confirmed automatically once our payment provider reports a successful payment. Bank transfers are confirmed manually by a finance administrator once receipt is matched against our bank records. Only confirmed donations are counted toward a campaign's progress or the foundation's public impact figures.

We do not take a percentage cut of your donation. The only deductions that may apply are a payment processing fee charged by the payment provider and, where applicable to the payment method, a transfer charge — each recorded as a separate line item. The remaining net amount is allocated to the case, campaign or project you supported. Separately, people raising funds through our platform may be charged a fee when they withdraw funds; that charge is disclosed to them before any withdrawal.

Donations may be made in any of the currencies supported by the platform. Where a donation currency differs from a campaign's target currency, amounts are converted for display purposes only; the donation record itself always preserves the original currency and amount received.

Refund requests are considered by finance administrators on a case-by-case basis, for example where a donation was made in error, was a duplicate, or relates to a campaign later found not to meet our verification standards. Approved refunds are processed back through the original payment method where possible and the donation's status is updated to reflect the refund. Processing fees already incurred on a refunded donation may not always be fully recoverable, depending on the payment provider's own policies.

Verified campaigns are not typically all-or-nothing: funds raised, net of fees, are made available to support the stated need even if the full target is not reached, unless the campaign specifically states otherwise. Where a campaign is suspended or rejected after donations were received, finance administrators review the position, which may include reallocation to a closely related verified need or a refund.

A record of each donation, including its status and fee breakdown, is available to the donor through their account. Formal tax receipts, where applicable in your jurisdiction, are issued according to local requirements.

Questions about a specific donation can be raised through our Contact page.